Shipping Information

Use the delivery options and charges shown at checkout on www.dorialia.com when deciding where to send an order. The displayed estimate relates to that purchase; it is not a fixed arrival guarantee.

Before the parcel leaves

Check the recipient name, full address, postal code, and any unit or building details. Order preparation follows payment and availability checks. If an address needs correcting, email [email protected] with the order reference as soon as you notice the error. A correction cannot always be made after carrier handoff.

While it is travelling

• A tracking label may exist before the carrier records its first movement.

• Carrier workload, holidays, weather, and destination handling can change an estimate.

• If tracking shows delivery, check its location note, reception, lockers, and household handoffs before reporting a missing parcel.

An incomplete address, refusal, or unclaimed parcel can lead to a delay or return to sender. The next step depends on the carrier record and the circumstances; a returned parcel is not automatically a completed refund.

For cross-border shipments, destination authorities may require documents or assess import charges. Unless checkout expressly includes a particular charge, the recipient must address those local requirements.