Returns and Item Issues

Tell us what happened

For clothing ordered from www.dorialia.com, start a return or item-issue request at [email protected]. Explain whether you received an incorrect item, noticed a fault, or want to ask about another reason for returning it.

1. Identify the purchase. Include the order reference, product name, selected option, and the outcome you are seeking. Photographs can help explain a visible problem when available.

2. Keep the item available for review. Retain the tags, packaging, and any included removable pieces where possible. For a return unrelated to a fault, avoid washing, alteration, fragrance, or extended wear while the request is being considered.

3. Wait for the return details. Use the destination and packing instructions supplied for your request. Do not assume that an address on the original parcel accepts returns. Any applicable return transport arrangement should be clarified before dispatch.

4. Keep the parcel record. Retain the carrier receipt and tracking details if the item is sent back. Receipt and inspection help establish the appropriate resolution.

Eligibility for a change-of-mind return depends on the conditions disclosed for the item and the circumstances of the request. Those conditions do not take away remedies available under applicable law for defective, incorrect, or misdescribed goods. Where a refund is due, it is returned through the supported original payment route.